Dispute Resolution

Since we rely on banks and telecom service providers to complete transactions, issues may occasionally arise. If you experience delays with our service, please review the table below for possible solutions before contacting our support team:

S/N	Issue	Possible solutions
1.	You’ve transferred airtime, but your ticket has not been updated.	a. Check your airtime balance to see if you have been debited. b. Wait for at least five minutes. c. Contact your service provider. d. Check the status of your ticket.
2.	You cannot transfer airtime from your phone.	a. Try again after a few minutes. b. Contact your service provider.
3.	You did not receive your payout.	a. Recheck your account balance after a few hours. b. Contact your bank.

If none of the above suggestions resolve your issue, please open a support ticket by clicking the Profile icon at the top-right of your screen and selecting Support from the displayed menu.